Pwede bang mag-vent? Konti lang po please. Pwede?
So bale ganun na nga. Tagalugin na natin ang blog entry na ito para di mabasa ng mga tao sa office in case they stumble upon this wonderful blog of mine. Di kasi sila nakakaintindi ng Tagalog kasi puro Chinese, Singaporean, Thai, Vietnamese and Indonesians sila.
Going back. Yesterday I turned one month with this new job (ang hirap naman Tagalugin kasi, sorry naman). Medyo panic mode ako kasi one month na 'ko dito, wala pa rin akong nahahanap na kahit kaunting amor sa ginagawa ko araw-araw sa office. Log in, basa ng emails, basa ng announcements, chat sa customer, send ng emails, chat chat chat sa customer, surf surf surf galore. Madali ang work pero ewan ko ba... Hindi ko talaga siya feel. I don't find it exciting. I don't find it useful.
Online betting. Yan ang nature of the company I work for. Tapos Asian clientele kaya iba-ibang nationalities din ang mga CSRs to handle the chat and email service. Hirap makipag-communicate! Ever read Korean stationeries na may mga captions na sobrang kakaibang grammar na mapapakamot ka na lang ng ulo? Ganun sila magsulat at magsalita. Good luck.
Tapos knowledge ko about betting, odd types, casino games, poker at kung anu-ano pang card at table games? Eh wala lang naman. As in zero. Nil.
Mashado ko lang siguro nabowl over yun call center manager with my wit and charm kaya niya ko hinire. Haha. Pero in all seriousness, before I even accepted their job offer, tinanong ko si call center manager if training will be provided kasi nga naman mahirap magdunung-dunungan pag nasa ops na ko. Sabi naman niya oo, pero not classroom training kasi sineset up pa ang training department. Okaaaay. Dapat dun pa lang nag-isip isip na 'ko. Walang training department! Dear Lord.
Fine, walang training department, siguro naman may training manuals na provided for the newbies. Nuh-uh. Bale finoforward lang sa email ko yun mga powerpoint presentations nila in the past, tapos yun na, I have to figure it out on my own na. Wala nang training, wala pang nesting period. Salang agad. Good luck talaga.
Tapos they administered this set of quizzes to gauge how well we know the company's products. Eh di shempre I, along with a few dozen others, flunked ng bonggang bongga. What do you expect? Nagreview ako pero lahat ng nireview ko hindi lumabas sa test.Tapos kanina ni-log out ako for coaching and they were demanding why I failed the tests when they announced it days in advance.
Ay gusto ko silang gawing tea bag at ilublob sa mainit na tubig.
Hindi ako nahiya at sinabi ko lahat ng observations ko and things the management should improve on. Hindi kasi ako sanay sa management style na ganito. Gusto nila magkamali ka muna, iko-coach ka tapos saka ka ite-train. It's sooo frustrating. I know I could've easily aced those exams if only I were given the proper training and the right training materials.
Eto pa, sabi nila if I don't improve my scores in a week "they might have to ask me to leave".
Gulat ako. Talagang pinigilan kong tumaas ang kilay ko. Gusto ko na lang matawa. Grabe din. I wanted to give them a piece of my mind pero alam ko masasayang lang ang effort ko. Deadma na lang. I went back to my desk tapos yun isa ko namang officemate yun ni-log out. They told him the same thing. And he thought the same thing: We're outta here!
Only this morning I was chatting with Babykoy and pinagbuhusan ko lang siya ng mga kadramahan ko sa buhay. Mostly about this job. How I feel that this is not the best place for me to be in. How I want to resign na and go back to a "real" call center.
Nakakadismaya lang when I think of my 6 solid years in KGB and my 1 month with this company. It's soo not me. I'm no wuss. I don't easily give up and I love a good challenge. My friends and colleagues can attest to that. But I think this will have to be one of the exceptions. One thing I learned in my years of working is that to be able to be effective, you must like what you're doing.
And clearly I do not.
I'm soooo in the wrong job.
I'm soooo not gonna stay for long.
God save the Queen.
So bale ganun na nga. Tagalugin na natin ang blog entry na ito para di mabasa ng mga tao sa office in case they stumble upon this wonderful blog of mine. Di kasi sila nakakaintindi ng Tagalog kasi puro Chinese, Singaporean, Thai, Vietnamese and Indonesians sila.
Going back. Yesterday I turned one month with this new job (ang hirap naman Tagalugin kasi, sorry naman). Medyo panic mode ako kasi one month na 'ko dito, wala pa rin akong nahahanap na kahit kaunting amor sa ginagawa ko araw-araw sa office. Log in, basa ng emails, basa ng announcements, chat sa customer, send ng emails, chat chat chat sa customer, surf surf surf galore. Madali ang work pero ewan ko ba... Hindi ko talaga siya feel. I don't find it exciting. I don't find it useful.
Online betting. Yan ang nature of the company I work for. Tapos Asian clientele kaya iba-ibang nationalities din ang mga CSRs to handle the chat and email service. Hirap makipag-communicate! Ever read Korean stationeries na may mga captions na sobrang kakaibang grammar na mapapakamot ka na lang ng ulo? Ganun sila magsulat at magsalita. Good luck.
Tapos knowledge ko about betting, odd types, casino games, poker at kung anu-ano pang card at table games? Eh wala lang naman. As in zero. Nil.
Mashado ko lang siguro nabowl over yun call center manager with my wit and charm kaya niya ko hinire. Haha. Pero in all seriousness, before I even accepted their job offer, tinanong ko si call center manager if training will be provided kasi nga naman mahirap magdunung-dunungan pag nasa ops na ko. Sabi naman niya oo, pero not classroom training kasi sineset up pa ang training department. Okaaaay. Dapat dun pa lang nag-isip isip na 'ko. Walang training department! Dear Lord.
Fine, walang training department, siguro naman may training manuals na provided for the newbies. Nuh-uh. Bale finoforward lang sa email ko yun mga powerpoint presentations nila in the past, tapos yun na, I have to figure it out on my own na. Wala nang training, wala pang nesting period. Salang agad. Good luck talaga.
Tapos they administered this set of quizzes to gauge how well we know the company's products. Eh di shempre I, along with a few dozen others, flunked ng bonggang bongga. What do you expect? Nagreview ako pero lahat ng nireview ko hindi lumabas sa test.Tapos kanina ni-log out ako for coaching and they were demanding why I failed the tests when they announced it days in advance.
Ay gusto ko silang gawing tea bag at ilublob sa mainit na tubig.
Hindi ako nahiya at sinabi ko lahat ng observations ko and things the management should improve on. Hindi kasi ako sanay sa management style na ganito. Gusto nila magkamali ka muna, iko-coach ka tapos saka ka ite-train. It's sooo frustrating. I know I could've easily aced those exams if only I were given the proper training and the right training materials.
Eto pa, sabi nila if I don't improve my scores in a week "they might have to ask me to leave".
Gulat ako. Talagang pinigilan kong tumaas ang kilay ko. Gusto ko na lang matawa. Grabe din. I wanted to give them a piece of my mind pero alam ko masasayang lang ang effort ko. Deadma na lang. I went back to my desk tapos yun isa ko namang officemate yun ni-log out. They told him the same thing. And he thought the same thing: We're outta here!
Only this morning I was chatting with Babykoy and pinagbuhusan ko lang siya ng mga kadramahan ko sa buhay. Mostly about this job. How I feel that this is not the best place for me to be in. How I want to resign na and go back to a "real" call center.
Nakakadismaya lang when I think of my 6 solid years in KGB and my 1 month with this company. It's soo not me. I'm no wuss. I don't easily give up and I love a good challenge. My friends and colleagues can attest to that. But I think this will have to be one of the exceptions. One thing I learned in my years of working is that to be able to be effective, you must like what you're doing.
And clearly I do not.
I'm soooo in the wrong job.
I'm soooo not gonna stay for long.
God save the Queen.
